Customer satisfaction is our top priority. Our return policy is as follows:
Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or spoiled upon arrival.
- We sent wrong item – size, style, color.
- Parcels that is lost in transit.
- We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: TNT Essentials will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website.
RETURNED TO SENDER ORDERS
There are cases wherein orders are being returned to us. This could be:
- Item refused by addressee;
- Incorrect, illegible, or incomplete Shipping address provided;
- Expired retention period;
- Addressee absence or addressee is not on the delivery address during the time the order was delivered.
All customers are advised to contact us immediately if their order was returned to sender. We will do our best to process a replacement at no additional cost to customers or a refund whichever is applicable.
PLEASE NOTE: All customers that provided incomplete Shipping Information will be contacted by our Customer Service team.